Refund Form & policy

Refund & Return Policy

Our Commitment

Customer satisfaction is our priority. If you experience any issues with your order, we will work with you to find an appropriate solution.

Flowers & Perishable Products

Due to the perishable nature of flowers and fresh products:

* Returns are generally not accepted.
* Quality-related complaints must be reported within 24 hours of delivery.
* Photo evidence may be required.
* Approved claims may qualify for replacement, store credit, or partial/full refund depending on the situation. Similar practices are commonly used by floral businesses for perishable products.  

Customized & Personalized Products

Customized bouquets, cakes, balloons, and personalized gifts are non-refundable unless:

* The item arrives damaged.
* The wrong product is delivered.
* There is a verified quality issue.

Non-Perishable Gifts

Eligible items may be returned within 7 days of delivery if:

* Unused
* Unopened
* In original packaging

Order Cancellation

Orders may be canceled before preparation or dispatch.

Once production, customization, or delivery has started, cancellations may not be possible. Similar cancellation limitations are standard across e-commerce terms.  

Refund Processing

Approved refunds will be processed to the original payment method.

Refund processing may take:

* Pakistan: 5–10 business days
* UAE: 5–14 business days

depending on banking institutions and payment providers.