Refund Form & policy

Refund & Return Policy

Customer satisfaction is our priority. If you have any issue with your order, we will work with you to find a fair solution.

Because flowers and fresh products are perishable:

Returns are generally not accepted.
Quality complaints must be reported within 24 hours of delivery.
Photo evidence may be required.
Approved claims may qualify for a replacement, store credit, or a partial or full refund, depending on the situation.

Customized bouquets, cakes, balloons, and personalized gifts are non-refundable unless:

Eligible items may be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.

Orders may be cancelled before preparation or dispatch. Once preparation, customization, or delivery has started, cancellation may not be possible.

Approved refunds are made to the original payment method and usually take 5–10 business days, depending on your bank or payment provider.

To request a refund or report an issue, email support@ivoryfloral.com with your order number and photos.