FAQs – Flower Delivery in Lahore & Islamabad

Planning to send flowers or a gift in Lahore or Islamabad? Below you'll find clear answers about delivery, payments, personalisation and freshness, so you can order with confidence. Can't find what you need? WhatsApp us on +92 348 7715011 or email support@ivoryfloral.com.

Delivery

1. Where does Ivory Floral deliver?

We deliver fresh flowers, gift baskets, cakes and balloons to homes, offices, hospitals and hotels across Lahore and Islamabad. Order online from anywhere in the world and our local team hand-delivers your gift.

2. Is same-day flower delivery available in Lahore and Islamabad?

Yes. Most bouquets, baskets and combos can be delivered the same day in both cities when you order before 9:00 PM. Our riders deliver every day from 10:00 AM until midnight. For orders close to the cut-off, WhatsApp us on +92 348 7715011 and we'll confirm your delivery time.

3. Can I choose a delivery date in advance?

Of course. Place your order today and pick any future date, which is perfect for birthdays, anniversaries and Eid. For busy days like Valentine's Day and Mother's Day, we recommend booking a few days early to secure your slot.

4. Do you deliver to offices, hospitals and hotels?

Yes. Just add the recipient's name, a working phone number and full address, including the department, ward or room number, so our rider can find them quickly.

5. How much does delivery cost?

Delivery is free within Bahria Town, Lahore. For all other areas of Lahore and Islamabad, a flat delivery charge of Rs. 500 applies, and it is shown at checkout before you pay.

6. Do you offer midnight flower delivery?

Yes, midnight delivery is available all over Lahore, which is perfect for birthday and anniversary surprises right at 12. It is currently not available in Islamabad. Please WhatsApp us on +92 348 7715011 before ordering so we can confirm your midnight slot.

7. What happens if the recipient isn't available?

Our rider calls the recipient before arriving. If they can't be reached, we'll contact you to arrange a new time or leave the gift with a family member, colleague or reception, whatever you prefer.

Sending Gifts from Abroad

8. Can I send flowers to Lahore or Islamabad from the UK, USA, Canada or Dubai?

Absolutely. Many of our customers are overseas Pakistanis surprising family back home. Choose your gift, enter your recipient's details in Lahore or Islamabad, add a message and pay online. We handle everything on the ground and keep you updated.

9. Which currency will I be charged in?

All prices on Ivory Floral are in Pakistani Rupees (PKR). If you pay with an international card, your bank converts the amount to your local currency at its own rate.

Orders & Payment

10. What payment methods do you accept?

You can pay securely online using the options shown at checkout, including debit and credit cards. Bank transfer is also available; your order is confirmed as soon as the payment reaches our account.

11. Is it safe to pay on your website?

Yes. Checkout is powered by Shopify's secure, encrypted payment system, and we never see or store your full card details.

12. How will I know my order is confirmed?

You'll receive an order confirmation by email as soon as payment is complete. If you have any questions about your order, reply to that email or contact us with your order number.

13. Can I change or cancel my order?

Changes and cancellations are possible before your order is prepared or dispatched. Contact us as soon as possible with your order number. Once a gift is out for delivery, it can no longer be cancelled.

Gifts & Personalisation

14. Can I include a personal message?

Yes. Type your message in the notes at checkout and we'll write it on a card that goes with your gift. You can sign it with your name or keep it anonymous.

15. Can I customise a balloon or add a name?

Many of our arrangements include a balloon or tag that can be personalised with a name, age or short greeting. Add the text you want in the order notes.

16. Can I add chocolates, a cake or a teddy bear?

Yes. Pair any bouquet with treats from our Chocolates & Add-ons, Cakes or Balloons collections, or choose a ready-made combo for the full surprise.

17. Which flowers are best for birthdays, anniversaries or get well soon?

Red roses are the timeless choice for anniversaries and romance. Bright mixed bouquets, sunflowers and lilies work beautifully for birthdays, while soft white and pastel blooms are ideal for get well soon and thank-you gifts. Browse our Birthday and Anniversary collections for ideas.

Freshness & Care

18. Will my bouquet look exactly like the photo?

We match every photo as closely as possible. Because flowers are natural and seasonal, shades or varieties can vary slightly. If a flower is unavailable, we replace it with one of equal or higher value, and wrapping paper may change with stock.

19. How do I keep my flowers fresh for longer?

Trim the stems at an angle, place them in a clean vase with fresh water, and change the water every day or two. Keep the flowers away from direct sunlight, heat and ripening fruit, and remove any wilting blooms.

Problems & Refunds

20. What if my gift arrives damaged or incorrect?

Please contact us within 24 hours of delivery with your order number and a photo. If an item arrives damaged, incorrect or below our quality standard, we'll arrange a replacement or refund. Full details are in our Refund & Return Policy.

21. How long do refunds take?

Approved refunds are returned to your original payment method and usually take 5-10 business days, depending on your bank or card provider.

Still have a question?

We're here seven days a week, 9:00 AM - 10:00 PM (PKT). WhatsApp +92 348 7715011, email support@ivoryfloral.com or visit our Contact page.